Terms And Conditions

Terms & Conditions

Welcome to Prestige Locker Limited (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of www.prestigelocker.co.uk (the “Website”) and your relationship with Prestige Locker Limited. By accessing or using the Website, browsing, or purchasing any products, you agree to be legally bound by these Terms. Please read them carefully.

1. Company Information

Prestige Locker Limited is a UK-registered company. We operate as an independent e-commerce retailer and reseller of footwear, clothing, watches and related accessories from a variety of popular and exclusive brands. Unless explicitly stated otherwise, we are not affiliated, associated, or officially connected with the brands we sell. All trademarks and brand names remain the property of their respective owners.

2. Acceptance of Terms & Use of Website

By browsing or placing an order on this Website, you confirm that:

You have read, understood, and agree to be bound by these Terms (including any policies referenced herein, such as our Privacy Policy, Cookie Policy, and Returns Policy).
You are legally authorized to use the payment method provided and all information you supply is true, accurate, and complete.
You agree that any purchase you make is subject to these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Website.

3. Overview of Service

3.1 Our Role & Supplier Relationships

We act as a retailer/reseller of branded footwear, clothing, and related items. Many items are sourced from third-party suppliers, distributors, or authorised wholesalers who ship directly to customers on our behalf.
We may never physically inspect or handle certain items before shipment, but we maintain binding contracts with all suppliers to guarantee authenticity and quality.

3.2 Hosting & Platform

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products to you. By using our service, you also agree to Shopify’s Terms of Service and Privacy Policy.

4. Product Authenticity & Quality

4.1 We guarantee that all products sold through the Website are 100% authentic and brand-new.

5. Pricing, VAT & Margin Scheme

5.2 VAT & Margin Scheme

We operate under the UK VAT Margin Scheme for second-hand, limited edition, collector, rare or sample items. Under this scheme:
1. VAT is calculated on the margin between our purchase price and sale price rather than the full sale price.
2. VAT will not be itemised separately on your invoice.
3. As a consumer, you cannot reclaim VAT on items sold under this scheme.

6. Payment Methods & Billing Information

6.1 Accepted Payment Methods

Major Credit & Debit Cards (Visa, MasterCard, American Express)
Clearpay (Buy Now, Pay Later)—subject to Clearpay’s Terms and credit approval. By selecting Clearpay, you agree to their separate Payment Terms and late-payment fees.

6.2 Order Confirmation & Billing Address

All orders are subject to payment authorisation. We will request pre-authorization on your payment method to ensure valid payment.
You must provide current, complete, and accurate billing and delivery information. We are not liable for delays, misdeliveries, or lost parcels due to incorrect or incomplete billing/delivery details.
If an order is returned to us due to an invalid or incomplete address provided by you, you may be responsible for any additional shipping fees to re-ship or return the package.

7. Shipping, Delivery & International Orders

7.1 Shipping Methods & Times

Delivery estimates depend on product availability and supplier location. Typical UK delivery ranges from 1-7 working days; international shipping may take longer (3–21 working days).
We work with multiple couriers; tracking information will be provided via email once your order has shipped.

7.2 Direct Supplier Shipping

Some suppliers ship items directly to you. In such cases, fulfilment can take longer. We will always provide an estimated dispatch date at checkout.

7.3 International Orders & Customs

Import Duties & Taxes: For international deliveries, customs duties, import taxes, and brokerage fees may be due upon arrival. These charges are the sole responsibility of the recipient. We have no control over these fees and cannot predict their amount.
Customs Delays: We are not liable for any delays caused by customs clearance or local import regulations.

7.4 Lost or Stolen Packages

Once an order is marked “Delivered” by the courier, liability passes to you. If a package is marked delivered but you have not received it, please contact your local courier or email our customer service.

8. Order Cancellations & Modifications

8.1 Once an order is placed and payment is authorised, it is considered final. We cannot guarantee cancellation or modification. If you need to cancel or modify an order, you must contact us immediately at prestigelockercustomerservice@outlook.com. We will attempt to accommodate changes if the order has not yet been dispatched, but this is at our sole discretion.

8.2 If an order is eligible for cancellation and is cancelled prior to shipment, a full refund will be issued to the original payment method within 5 business days.

9. Returns & Refunds

9.1 14-Day Return Window

You have 14 calendar days from the date of delivery to request a return or exchange if an item is faulty, damaged, or significantly not as described. To initiate a return, email prestigelockercustomerservice@outlook.com with your order number and reason for return.

9.2 Return Conditions

Items must be returned in unused, unaltered condition with all original tags, packaging, and accessories.
We reserve the right to refuse a return if the item shows signs of wear or does not meet our return criteria.
Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., wrong or defective item). We recommend using a tracked or insured shipping method—Prestige Locker is not responsible for items lost or damaged in transit.

9.3 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund (minus any original shipping fees) will be processed within 14 days to your original payment method.

9.4 Exchanges

Exchanges are subject to stock availability. If an exchange is requested and the replacement item is unavailable, you will be issued a refund.

10. Brand Disclaimer & Reseller Status

10.1 We are an independent reseller and are not an authorised stockist, distributor, or official partner of all the brands we sell. All brand names, logos, and trademarks used on the Website are for identification purposes only and remain the property of their respective owners.

11. Intellectual Property

11.1 All content on the Website—including, but not limited to, text, graphics, logos, images, videos, audio clips, product descriptions, and layout—is owned or licensed by Prestige Locker Limited and is protected by UK and international copyright, trademark, and other intellectual property laws.

11.2 You may not reproduce, distribute, modify, display, transmit, publish, license, create derivative works from, sell, or exploit any content from the Website without our prior written consent.

12. Privacy, Cookies & Data Collection

12.1 Our Privacy Policy explains how we collect, use, and protect your personal data when you use the Website or make a purchase. You agree to the terms of our Privacy Policy.

12.2 Cookies & IP Address

We use cookies and similar technologies to ensure our Website functions properly and to improve your browsing experience. This may include remembering your preferences, such as currency choice, and analysing site traffic.
You can change your cookie settings or disable cookies through your browser preferences, but this may impact your experience on our site.

13. User Accounts & Security

13.1 You may choose to create an account (“Account”) for convenience, order tracking, and faster checkout. You agree to:

Provide accurate, complete, and up-to-date information for your Account.
Maintain the confidentiality of your password and other login credentials.
Notify us immediately at prestigelockercustomerservice@outlook.com if you suspect any unauthorised use of your Account.

13.2 You are solely responsible for all activities that occur under your Account. We will not be liable for any loss or damage arising from your failure to keep your Account information secure.

14. Prohibited Conduct

You agree not to:

Violate any applicable law or regulation.
Use our service for any fraudulent or illegal purpose.
Transmit any malware, viruses, or malicious code.
Harvest or collect personal data of other users without consent.
Interfere with or disrupt the integrity, security, or performance of the Website.
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the service for commercial gain without our express written permission.

Violation of any prohibited conduct may result in immediate termination of your access to the service and other legal remedies.

15. Third-Party Tools & Links

15.1 The Website may contain links to third-party websites, services, or tools that are not owned or controlled by Prestige Locker Limited. We are not responsible for the content, policies, or practices of any third-party website or service.

15.2 Your use of third-party tools or links is at your own risk, and you should review the terms and privacy policies of those third parties before using them.

16. Disclaimer of Warranties & Limitation of Liability

16.1 Disclaimer of Warranties

The service and all products are provided “as is” and “as available” without any warranties of any kind, either express or implied.
We do not warrant that the Website will be uninterrupted, error-free, secure, or that any defects will be corrected.
We make no guarantee regarding the accuracy, completeness, or reliability of any content on the Website.

16.2 Limitation of Liability

To the fullest extent permitted by law, Prestige Locker Limited, its directors, officers, employees, affiliates, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or loss of goodwill.
Our total liability for any claim arising from or related to these Terms or the service shall not exceed the amount you paid, if any, for accessing the service or purchasing products.
Some jurisdictions do not allow exclusion of certain warranties or limitation of liability; if applicable jurisdiction laws restrict these limitations, our liability will be limited to the maximum extent permitted by such laws.

17. Indemnification

You agree to defend, indemnify, and hold harmless Prestige Locker Limited, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

Your breach of these Terms.
Your violation of any law or the rights of a third party.
Your use of the Website or services, including any content you submit.

18. Governing Law & Dispute Resolution

18.1 These Terms and any disputes arising hereunder shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to its conflict of law principles.

18.2 You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute or claim arising from these Terms.

19. Changes to Terms & Conditions

We reserve the right, at our sole discretion, to modify, update, or replace any part of these Terms at any time by posting revisions on the Website. Your continued use of the Website or any purchase after changes are posted constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:

Email: prestigelockercustomerservice@outlook.com