Christmas Returns: Orders placed from 25th November can be returned until 5th January. Items must be unused, unworn, and in original condition/packaging.
Christmas Shipping Cut-Off: Last ordes for GUARANTEED Christmas is 22nd December at 11:59pm.
WE OFFER A 14 DAY RETURN ON ALL ORDERS FROM THE DATE DELIVERED
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Order number (#***)
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Full name on order
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Instagram username / phone number
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Reason for return
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Exchange / credit note etc
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at prestigelockercustomerservice@outlook.com and we will give you all the steps on how to return if you are unsure or have any questions. Please note that the sender (customer who is returning) is responsible for the return, the delivery cost and to make sure it arrives back with us in its original state (we advise sending special tracked delivery).
Shipping Protection
We offer optional shipping protection at checkout to give you complete peace of mind with every order. Each pair is carefully double-boxed for added security, and this small protection fee covers your purchase against loss, damage, or theft during transit. If something does go wrong, we’ll quickly replace or refund your item, making the resolution process fast and hassle-free.
We CANNOT accept returns on electronics, used, damaged or sale items!
FOR ANY QUESTIONS PLEASE EMAIL prestigelockercustomerservice@outlook.com
